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Payment & Cancellation

PRICES

All prices are subject to availability and can be withdrawn or varied without notice. Prices quoted are subject to change at any time until full payment is received from the Client and tickets issued. Price changes may occur by reason of matters outside our control which increase the cost of the products or services. On account of such price change, we reserve the right to recover applicable surcharges to make up for foreign currency fluctuations, changes in the various cross rate of exchange, fuel costs, interest rate on holiday loans and the like if any. Further, we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.

CANCELLATION FEES

We are unable to provide a refund to you until we receive the funds from the relevant supplier/ third party provider. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced or not. Fees will also apply where a booking is changed or tickets or other travel documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify and reimburse us for the amount of that fee or charge.

As the tour/services to be provided to you are booked in advance from the relevant supplier/third party providers, cancellation of such services earmarked for such product or service, the terms and conditions and cancellation policy of the relevant supplier/third party providers would be applicable in addition to Out in Dreams Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms. Upon cancellation, we have the right to levy such cancellation charges (as specified by Out in Dreams at the time of booking) as may be levied by the relevant supplier/third party provider from time to time. Such cancellation policies may be subject to change without prior intimation. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms. Therefore any cancellation of tour / services booked by the Client will be subject to the cancellation policies of Out in Dreams and the relevant supplier/third party service provider.

BOOKING AMOUNT AND FINAL PAYMENT

We require a minimum deposit as booking amounts as per the below chart per person at the time of booking. Your service provider will require amounts towards the bookings which amounts are non-refundable, non-transferable and interest free amounts. Final payment for the relevant booking is required no later than 7 days prior to departure (in some cases before 2nd day during your travel) failing which, will lead to cancellation or holding our further service during the trip. Some airfares or services must be paid in full at the time of booking. The amounts mentioned below are mandatory, non-refundable and interest free booking amounts. However, depending on the seasonality to the destination of travel, peak period, any events (such as trade fairs, exhibitions, etc), the booking amount is subject to change without prior notice. Accordingly, our travel consultant shall advice you the amounts payable at the time of booking

In case of third-party bookings, the non-refundable booking amount shall change depending upon the associated partner.

FORFEITURE OF BOOKING AMOUNT

Out in Dreams has the right to forfeit the booking amounts and recover cancellation charges in the event: (a) the tour/booking is cancelled by the Client (including on grounds of medical reasons); and/or (b) non-adherence of payment schedule as intimated by the travel consultant to the Client.

METHOD OF PAYMENT

Prices are valid for payment by Credit card, UPI or Bank transfer. Please note that electronic payments may take up to two(2) business days to process. If you are paying by this method you will need to pay at least two(2) business days prior to the actual due date. Please provide us with the bank confirmation number of the electronic payment made for faster reconciliation at our end. You must notify your consultant of your payment once it has been made. Travel documents will not be issued until full payment with cleared funds is received.

As per the government of India regulations, customers will have to provide photocopies of their Income Tax PAN (Permanent Account Number) card to Out in Dreams, for all bookings above INR 25000 in value.

TAXES

All monetary consideration to be paid by the Client is exclusive of Service Tax (GST), where applicable. If Service Tax (GST) is imposed on a supply of Services made pursuant to a booking, the recipient of that supply of Services i.e. the Client must pay an amount equal to the Service Tax (GST) payable in respect of that supply of Services.

All amounts payable by the Client shall be paid free and clear of all deductions or withholdings. However, should either Out in Dreams or the Client are required by Law to make a deduction or withholding from any amount payable for a booking, then such party will be responsible to pay the deductions or withholding and remit any necessary filings to the appropriate government authority. Such party shall use its reasonable efforts to provide evidence of the deduction or withholding to the other party so that the other party can claim a tax credit for such deduction or withholding. In the event that a party cannot obtain the relevant documentation necessary to claim a tax credit for the deduction or withholding, then the other party remains obligated to pay the party for the amount of tax deducted or withheld. Both Out in Dreams and the Client agree to reasonably and in good faith cooperate with each other in the determination and administration of each Party's tax collection and remittance responsibilities.

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Some countries have local city/government tax which has to be paid directly at the hotel/services used. The same are not a part of the package cost.

REFUND

Out in Dreams reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a tour due to Force Majeure or any other circumstances. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of Out in Dreams on the quantum of refund shall be final. Even in case of tour for which the payment was made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations.

Refunds (if any) for amendments and / or cancellations will be paid directly to the Client by Out in Dreams. In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations. It would take at a minimum of sixty (60) business days to process such refunds

In case of Out in Dreams exercising its discretionary rights to alter, amend or cancel any tour or holiday advertised, the Client who has booked for such tour can exercise one of the following options:

>To continue with the tour as altered or amended; or

>To accept any alternative tour, which Out in Dreams may offer; or

>To unconditionally accept the return of the tour cost charges (after deduction of the actual expenses incurred by us on your booking like visa, travel insurance, ticket voiding charges and other overheads as applicable from case to case) in full and final settlement and Out in Dreams shall not be liable to pay the Client, compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by Out in Dreams as per these 'Terms & Conditions'. The Client will not be entitled to make any grievance or any claims thereafter in respect of the same.

In case of the Client travelling on an amended tour, the legal relation between the parties shall not change only by virtue of the altered/amendment. The Client opting to continue with the tour arrangements as altered or amended shall pay additional charges, if any, levied by Out in Dreams.

There shall be no refund if the Client does not or cannot utilise any service included in the tour cost or paid for services like meals, rooms, entry tickets, excursions etc., nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.

In any case, the Company shall not be liable towards any consequential loss, damage or extra costs suffered by the Client for any reasons whatsoever.

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